Returns & Exchanges
At Hario UK, we want you to be completely satisfied with your coffee brewing equipment. If you are not happy with your purchase, you can return your items within 30 days of receipt for a full refund or exchange.
Check Eligibility
Ensure your items are unused, in their original packaging, and in a resaleable condition to qualify for a return.
Contact Support
Email our customer service team with your order number to request a Return Merchandise Authorization (RMA) number.
Secure Packaging
Pack your Hario glass and equipment securely in the original box to prevent damage during transit back to our warehouse.
Ship and Track
Affix the provided return label and drop your parcel at a local courier point, keeping your tracking receipt for reference.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing